How to Fix a Broken Link on Shopify

How to Fix a Broken Link on Shopify


In the fast-paced digital landscape of e-commerce, your Shopify website serves as your virtual storefront, welcoming customers from all corners of the internet. Just as a physical store must be well-maintained to ensure a positive shopping experience, your online presence demands the same level of care and attention. One critical aspect of this care is ensuring that the links on your Shopify website remain functional.

Links are the virtual pathways that guide your customers to different parts of your website—product pages, categories, blog posts, and more.

How to Fix a Broken URL Link

A broken URL link can be a frustrating stumbling block for your customers and a hindrance to your website's performance. Fortunately, rectifying this issue on your Shopify store is a straightforward process. Here's a step-by-step guide on how to identify and repair broken URL links:

  1. Conduct a Thorough Website Audit:
    • Begin by systematically reviewing each page of your Shopify website. Look for any links that appear to be inactive or lead to error pages.
  2. Utilize Shopify's Built-in Tools:
    • Shopify provides handy features that assist in managing and rectifying broken links. The 'Online Store' section in your Shopify dashboard allows you to edit and update URLs easily.
  3. Check for Typos and Misspellings:
    • Sometimes, a broken link is the result of a simple typo in the URL. Carefully review the link to ensure it is correctly written.
  4. Redirects and URL Changes:
    • If you've recently made changes to your website structure or moved content, make sure to set up proper redirects to ensure old links lead to the correct pages.
  5. Update Product Links:
    • In the dynamic world of e-commerce, products may be temporarily unavailable or permanently removed from your inventory. When this happens, update or remove associated links accordingly.
  6. Utilize Broken Link Checker Tools:
    • There are various online tools available that can help identify broken links on your website. These tools scan your site and flag any URLs that lead to non-existent pages.
  7. Monitor External Links:
    • If your Shopify store includes links to external websites, periodically check that these links are still active and lead to relevant content.
  8. Regular Maintenance and Monitoring:
    • Avoiding broken links is an ongoing task. Implement a routine schedule for checking and updating links to ensure a seamless browsing experience for your customers.

Why Is My Website Link Broken?

When it comes to the digital landscape, website links can be quite fragile. It's essential to understand why they break to effectively prevent and address these issues on your Shopify store. Let's delve into some common reasons why website links break:

  1. Changes in Product Pages:
    • One of the primary reasons for broken links on e-commerce websites, including Shopify stores, is changes in product pages. When you update product names, categories, or URLs, it can result in previously shared or bookmarked links leading to non-existent pages.
  2. Deleted Products or Content:
    • If you remove a product or piece of content from your Shopify store, any links that previously directed to that item will become broken. Customers clicking on these links will encounter a dead end.
  3. External Factors:
    • Sometimes, factors beyond your control can lead to broken links. For instance, if you have external links to other websites, the content on those external sites may change or be removed, causing your links to break.
  4. URL Structure Changes:
    • Alterations to your website's URL structure can also result in broken links. If you modify the organization of your website's pages, ensure that proper redirects are in place to maintain link integrity.
  5. Spelling and Typographical Errors:
    • Simple errors in the URL, such as typos or misspellings, can lead to broken links. It's crucial to double-check the accuracy of all links when creating or updating content.
  6. Expired Promotions or Events:
    • If your Shopify store runs promotions, events, or limited-time offers, the associated links may become obsolete when the event ends. Ensure that you update or remove these links accordingly.
  7. Third-Party Integrations:
    • Third-party apps, plugins, or integrations used on your Shopify store may occasionally experience issues or compatibility conflicts that result in broken links. Keep these components up-to-date to minimize such risks.

What Happens If a Link Is Broken?

Broken links on your Shopify website can have far-reaching consequences, affecting both the user experience and your website's search engine optimization (SEO) efforts. Let's explore the various implications of having broken links:

  1. Poor User Experience:
  • Broken links can be incredibly frustrating for your visitors. When users click on a link and encounter an error page (commonly known as a "404 error"), it disrupts their journey through your site. This negative experience can lead to reduced trust in your brand and may deter them from making purchases.
  1. Decreased SEO Performance:
  • Search engines like Google prioritize user experience and website functionality. When search engine bots encounter broken links, it signals a lack of maintenance and care for your website, potentially resulting in a drop in search engine rankings.
  1. Loss of Credibility:
  • Consistent and accurate links are a sign of a well-maintained and trustworthy website. On the flip side, a website riddled with broken links can be seen as unprofessional and unreliable, eroding your brand's credibility.
  1. Reduced Page Authority:
  • Broken links can impact the overall authority of your web pages. When search engines encounter broken links, they may devalue the affected pages, affecting their ranking potential.
  1. Missed Conversion Opportunities:
  • If a broken link leads to a product page or a checkout page, you risk losing potential sales and conversions. Customers who encounter broken links during their shopping journey may abandon their carts and leave your site.
  1. Poor Indexing:
  • Search engine bots rely on the crawling and indexing of your website to determine its relevance in search results. Broken links can hinder this process, causing critical pages to be missed or improperly indexed.
  1. Negative SEO Impact on Backlinks:
  • If other websites have linked to your content, but those links lead to broken pages, it can negatively affect your backlink profile. This can diminish your authority and referral traffic.

In summary, broken links not only disrupt the user experience but can also have detrimental effects on your Shopify store's SEO and overall online reputation. To maintain a successful online presence, it's essential to regularly monitor and address broken links to ensure that your website remains reliable, user-friendly, and SEO-friendly.

What Is a 404 Link, and How Do I Fix 404 Links on Shopify?

A 404 link, often referred to as a "404 error" or "Page Not Found" error, is a response code that indicates a webpage cannot be located on your Shopify website. This error occurs when a user attempts to access a page that no longer exists or has been moved. Understanding what a 404 link is and how to address it is essential for maintaining the integrity of your Shopify store. Here's a comprehensive guide on 404 errors:

What Is a 404 Link?

  • A 404 link occurs when a visitor or search engine crawler attempts to access a URL that is no longer valid or does not exist on your website. It's a dead end in the virtual world, akin to trying to open a door that leads to an empty room.

Identifying 404 Links on Shopify:

  1. Google Search Console: Use Google Search Console to identify 404 errors on your Shopify site. It provides a detailed report of URLs that have encountered 404 errors during indexing.
  2. Built-in Shopify Tools: Shopify's own tools can help you identify 404 errors. Go to your Shopify admin dashboard and navigate to the "Online Store" section. Click on "Navigation" to view and edit your website's menu, which may contain links to non-existent pages.
  3. Website Analytics: Analyze your website's analytics data to find pages with high bounce rates or a significant drop in traffic. This may indicate that visitors are encountering 404 errors.

How to Fix 404 Links on Shopify:

  1. Redirects: The most common way to fix 404 links is by setting up redirects. In your Shopify admin, go to "Online Store" > "Navigation" and create 301 redirects from the old, broken URL to the new, correct URL.
  2. Update Internal Links: Manually update internal links on your website that lead to 404 error pages. Ensure they point to relevant, active content.
  3. Custom 404 Page: Create a custom 404 error page that guides users back to your site's main pages or provides helpful navigation options. This improves user experience when they encounter a broken link.
  4. Monitor and Regularly Update: Continuously monitor your website for 404 errors, especially after making changes to your site's structure or content. Promptly address any newly discovered 404 links.
  5. Use Shopify Apps: Consider using Shopify apps specifically designed to manage and fix 404 errors. These apps can automate the process and provide additional features.

Why You Should Fix Broken Links

Addressing broken links on your Shopify website is not just a matter of good practice; it's essential for the overall success and credibility of your online store. Let's delve into the compelling reasons why you should promptly fix broken links:

  1. Enhancing User Experience:
  • A smooth and frustration-free browsing experience is paramount for retaining and attracting customers. When users encounter broken links, it disrupts their journey and can lead to a negative impression of your site. Fixing these links ensures that visitors can navigate seamlessly, finding the information they seek effortlessly.
  1. Preserving SEO Rankings:
  • Search engines like Google prioritize user experience. Websites with broken links can experience a drop in search engine rankings. Addressing broken links promptly helps preserve your SEO efforts and ensures your site remains visible to potential customers in search results.
  1. Minimizing Bounce Rates:
  • Broken links are a common reason for visitors to leave a website abruptly. High bounce rates can negatively impact your site's performance and SEO. Fixing broken links can keep visitors engaged and reduce bounce rates.
  1. Retaining Customer Trust:
  • Trust is a cornerstone of successful e-commerce. Customers who encounter broken links may question the reliability and professionalism of your store. By promptly addressing broken links, you demonstrate your commitment to providing a trustworthy shopping experience.
  1. Maximizing Conversion Opportunities:
  • Broken links can lead to missed conversion opportunities. If a customer encounters a broken link while trying to make a purchase, they may abandon their cart or leave your site altogether. Fixing broken links ensures that potential sales are not lost.
  1. Strengthening Brand Reputation:
  • A well-maintained website with functional links reflects positively on your brand's reputation. It shows that you care about the details and that you're committed to providing a top-notch online shopping experience.
  1. Adhering to Industry Standards:
  • In the competitive world of e-commerce, adhering to industry best practices is crucial. Keeping your website free of broken links is one such practice that sets you apart as a professional and reliable online retailer.


In the dynamic world of e-commerce, where every click matters, the importance of maintaining functional links on your Shopify website cannot be overstated. As we wrap up our journey through the realm of broken links and their impact, remember that every functional link is a step toward a brighter and more profitable online future.

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